Sales Operations Analyst

About this opportunity

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Join us as a Sales Operations Analyst on our Sales Operations team in India to do the best work of your career and make a profound social impact.

What You’ll Achieve

As a Sales Operations Analyst, you will enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers’ needs, as well as crafting and maintaining a global portal for customer accounts. You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.

You will

• Provide pre-sales and/or post-sales operational support
• Manage order fulfillment
• Research customer or order problems and deliver solutions, working cross-functionally to resolve process inefficiencies
• Serve as intermediary for order status and handle order issues and inventory management
• Coordinate communications and share information with our sales force and cross-functional organizations
• Handle escalation and inquiry from our partners related to order management

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 2-3 years of relevant experience
• Financial and analytical experience
• Basic computer skills, understanding of order processes, systems configurations and documentation
• Demonstrated problem solving skills and an ability to prioritize workload
• Capacity to work collaboratively and drive initiatives in a cross-functional environment, as well as outstanding interpersonal skills

Desirable Requirements

• Experience working with sales and external customers or in support of different business units and geographies
• Professional experience in a customer-facing role (logistic, customer service or administration)