Knowledge Management Officer

Responsibilities

• Ensuring a smooth end-to-end process in Knowledge Management
• Manage the Knowledge received (Tacit and Explicit) from across sources
• Establish neat and tidy Knowledge Deliverables to the Stakeholders within the expected time
• Optimize use of process and systems – Be familiar with the full spectrum of business tools and ensure the team makes use of the systems and continually optimizing the KM function to ensure the value of the Organization is obtained
• Consult and partner with internal stakeholders on Knowledge Management implications of potential business decision
• Work with operations, reporting staff, and trainers to understand top drivers that could be mitigated and/or improve with the knowledge management or learning program
• Provide knowledge management analytical and projects that support the improvement of the agent knowledge on serving the customer
• Promote sharing knowledge program to facilitate sharing of ideas and work among Stakeholders of Knowledge Management

Requirements

• Bachelor Degree from accredited universities
• Possess a Major in Communication, English, or Bahasa Literature is preferable
• Minimum GPA of 3.5
• Understanding the Knowledge Management (KM) framework skills
• Having a strong mindset in establishing the KM Culture
• Familiar and able to operate KM Tools (Confluence/Atlassian, Trailhead, etc.)
• Fresh graduate or 1 year of working experience
• Strong analysis in Qualitative and Quantitative Method
• Excellent interpersonal and communication skills;
• Familiarity with Flight, Hotel, Service and Online Travel Agent (OTA) businesses;
• Excellent in attention to details
• A dedicated person with strong proven result in Knowledge Management Culture