Opportunity Expired
The purpose of the role is to resolve, maintain and manage the client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA ensuring client satisfaction.
Ensure timely response of all the tickets raised by the client end-user
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure the right client satisfaction.
Provide application/ user access as per client requirements and requests to ensure timely solutioning.
Track all the tickets from the acceptance to the resolution stage as per the resolution time defined by the customer.
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Competency Levels
Behavioral Competencies
The opportunity is available to applicants in any of the following categories.
India
Indian Temporary Work Visa
Indian Citizen
Indian Permanent Resident