Within the program I was also able to work in many different levels of the organisation, with roles in client account teams, service delivery teams, as well as regional strategy and operations, and technology teams.
I think being a woman in a male-dominated arena is always a challenge – especially when it is largely relationship based and it at times feels like it will always be that way.
I am currently rotating through financial service advisory where we provide clients with commercial and regulatory insurance advice. Some of the tasks I have been working on include drafting advice letters to clients, research tasks around insurance and corporate regulations, and policy reviews.
I looked to understand customer pain points, experience with the technicians and speeds to identify opportunities for improvement or change to drive up customer satisfaction and uptake of fibre to the premises.
Each project holds a fortnightly client presentation, where we run through our meeting minutes with different departments and show the progress from the last two weeks.
I chose Ampol because it provided a great organisational fit for my existing skillset, whilst also providing avenues to broaden my business acumen and exposure.
As cliché as it is, the thing I enjoy most about my role is being able to be exposed to all the different teams and the value they provide to the project.